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Privacy Policy

Last updated: 23/02/2026

CEYARA (“Ceyara”, “we”, “our”, “us”) is committed to protecting the privacy of every visitor and customer. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit www.ceyaratea.com (the “Website”), make a purchase, sign up for marketing, or contact us.

By using our Website, you agree to the practices outlined below. If you do not agree, please discontinue use immediately.

1. Information We Collect

We may collect and process the following categories of information:

1.1. Information Provided by You

  • Identity details: name, email address, billing and delivery address, telephone number.
  • Account details: username, password, preferences.
  • Order information: tea products purchased, payment confirmation, delivery requests.
  • Support and communication: emails, messages, or files you send through contact forms or customer service.
  • Marketing preferences: newsletter subscriptions, promotional opt-ins or opt-outs.

1.2. Information Collected Automatically

  • IP address.
  • Browser type, device type, operating system.
  • Pages viewed, time spent, referral source.
  • Cookies and tracking data (see Section 6).

1.3. Payment Information

We do not store card details. Payments are securely processed by third-party partners:

2. How We Use Your Information

  • To fulfil orders: process payments, deliver goods, manage returns/refunds.
  • To provide customer support and respond to queries.
  • To personalise your experience: product recommendations, saved carts, account features.
  • To send order confirmations, delivery updates, and important notifications.
  • To improve our Website using analytics and performance monitoring.
  • For marketing (only if you have opted in).
  • To protect our business: fraud monitoring, legal compliance, security checks.

3. Third-Party Services & Data Sharing

We only share personal information when necessary to operate our business or comply with the law.

3.1. E-Commerce Platform

3.2. Payment Partners

3.3. Analytics & Tracking

3.4. Shipping & Logistics Partners

We share delivery details (name, address, phone) with couriers such as:

3.5. Advertising Platforms (if applicable)

We do not sell personal data.

4. Legal Basis for Processing (UK GDPR)

  • Contractual necessity – to complete orders.
  • Legitimate interest – fraud prevention, analytics, service improvement.
  • Consent – for marketing and tracking cookies.
  • Legal obligation – tax, accounting, regulatory requirements.

5. International Data Transfers

Our partners (Shopify, Stripe, Google, etc.) may store or process your data outside the UK/EU. We rely on:

  • Standard Contractual Clauses (SCCs).
  • UK GDPR-compliant safeguards.

6. Cookies & Tracking Technologies

Users can manage cookie preferences through our cookie consent banner. We use cookies to:

  • Keep you logged in.
  • Remember preferences.
  • Analyse visitor behaviour.
  • Improve website speed & performance.
  • Support security features.

More info:

You may also use browser signals like Global Privacy Control (GPC), which we honour.

7. Your Rights (UK GDPR)

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Withdraw marketing consent at any time
  • Request data portability
  • Complain to the ICO – https://ico.org.uk/make-a-complaint/

To exercise your rights, email: info@ceyaratea.com

8. Data Retention

Order data is retained for 6 years to comply with UK tax regulations.
Marketing data is retained until consent is withdrawn:

  • Order fulfilment.
  • Legal & accounting requirements.
  • Customer service.
  • Fraud prevention.

After this period, data is securely deleted or anonymised.

9. Children’s Privacy

The Website is not intended for individuals under 16. We do not knowingly collect children’s data. If discovered, such data will be deleted immediately.

10. External Website Links

Third-party sites follow their own privacy policies. We are not responsible for their content or practices.

11. Changes to This Privacy Policy

We may update this Policy periodically. The “Last updated” date will reflect changes. Continued use of the Website means you accept the updated Policy.

12. Contact Us

If you have any questions about this Privacy Policy or your data:
Ceyara Ltd
Email: info@ceyaratea.com
Address: Alison Business Centre, 39-40 Alison Crescent, Sheffield S2 1AS.