Terms & Conditions
Last updated: 23/02/2026
These Terms & Conditions (“Terms”) govern your access to and use of the website www.ceyaratea.com (the “Website”) and any purchases you make from CEYARA (“we”, “us”, “our”).
By using the Website or placing an Order, you agree to these Terms. If you do not accept them, please do not use the Website or place an Order.
1. WHO WE ARE
Ceyara Ltd
Registered in England & Wales
Company Registration Number: 16864371
Registered Address:
Alison Business Centre
39–40 Alison Crescent
Sheffield S2 1AS
United Kingdom
Email: info@ceyaratea.com
Telephone: 0330 789 0852
2. DEFINITIONS & INTERPRETATION
In these Terms:
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“Customer”, “you”, “your” refers to the person using the Website or ordering Goods.
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“Goods” means teas, wellness blends, accessories, or other products offered for sale on the Website.
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“Order” means your order for Goods via the Website.
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“Contract” means the legally binding agreement formed once we accept your Order.
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“Third-party services” means external providers used for payments, shipping, analytics, marketing, or operational support.
3. WEBSITE USE
You agree to use the Website lawfully and responsibly.
You must not:
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misuse or interfere with the Website
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introduce viruses, malware, or harmful code
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attempt unauthorised access to systems or accounts
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use automated systems to scrape or copy Website content
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use the Website for fraudulent, unlawful, or abusive activity
We reserve the right to suspend or restrict access where misuse is suspected.
4. ACCOUNTS & SECURITY
If you create an account on our Website, you are responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your account.
You must notify us immediately of any unauthorised use of your account.
5. ORDERS, CONTRACT FORMATION & ACCEPTANCE
When you place an Order, it constitutes an offer to purchase Goods under these Terms.
A legally binding Contract is formed only when we send you a dispatch or shipping confirmation email.
Until that point, we reserve the right to refuse or cancel Orders for reasons including but not limited to:
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payment authorisation issues
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pricing or product errors
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stock unavailability
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suspected fraud or misuse
If payment has already been taken for a cancelled Order, a full refund will be issued.
We reserve the right to refuse service or cancel Orders where suspicious, abusive, or fraudulent activity is identified.
6. PRODUCT DESCRIPTIONS, AVAILABILITY & PRICING
We aim to ensure all product descriptions, images, ingredients, weights, and prices are accurate. However, minor variations in colour, packaging, botanical ingredients, or appearance may occur.
All Goods are subject to availability.
If an item becomes unavailable after an Order is placed, we may:
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offer an alternative product
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delay fulfilment
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issue a refund
All prices are displayed in GBP (£) and include VAT where applicable under UK law.
We reserve the right to update pricing before Orders are accepted.
7. PRODUCT & ALLERGY DISCLAIMER
Our teas and wellness blends contain natural ingredients including herbs, spices, flowers, flavourings, and botanical extracts.
Customers are responsible for reviewing product ingredients before consumption.
If you have allergies, sensitivities, medical conditions, are pregnant, breastfeeding, or taking medication, please consult a qualified healthcare professional before consuming herbal or wellness products.
Statements made on this Website have not been evaluated as medical advice and our products are not intended to diagnose, treat, cure, or prevent any disease.
8. PAYMENT METHODS & THIRD-PARTY PROCESSORS
Payments are securely processed by trusted third-party providers including:
We do not store complete payment card information on our servers.
By placing an Order, you agree to receive electronic communications relating to your purchase.
9. SHIPPING & DELIVERY
We currently ship within the United Kingdom and selected international destinations.
Delivery estimates are provided for guidance only and are not guaranteed.
Delays may occur due to:
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courier disruptions
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customs processing
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weather conditions
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public holidays
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supply chain interruptions
Risk in the Goods transfers to you upon successful delivery to the delivery address provided in your Order.
Ownership of Goods transfers only after full payment has been received.
International customers are responsible for ensuring products comply with local import regulations and may be liable for customs duties, taxes, or handling charges.
10. RETURNS, CANCELLATIONS & REFUNDS
Subject to applicable UK consumer laws:
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Customers may cancel eligible Orders within the statutory cancellation period (typically 14 days from delivery).
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Returned Goods must remain unopened, unused, and in original condition unless faulty.
If Goods are faulty, damaged, or incorrect, customers should notify us within 48 hours of delivery and provide supporting photographs where requested.
Once returned Goods are inspected and approved, refunds will be issued to the original payment method.
Nothing in these Terms affects your statutory rights under UK consumer law.
11. PROMOTIONS & DISCOUNT CODES
Promotional offers, discount codes, and campaigns may be modified, suspended, or withdrawn at any time without notice.
Discount codes cannot usually be combined unless explicitly stated.
12. USE OF THIRD-PARTY SERVICES & EXTERNAL LINKS
Our Website relies on third-party providers for payments, shipping, analytics, marketing, and operational services.
Examples include:
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Shopify — https://www.shopify.com/legal/privacy
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Stripe — https://stripe.com/gb/privacy
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Google Analytics — https://policies.google.com/privacy
These providers may process personal information under their own privacy policies.
We are not responsible for the content, availability, policies, or practices of third-party websites or services.
13. INTELLECTUAL PROPERTY
All Website content remains the property of CEYARA or its licensors.
This includes:
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trademarks
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product names
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branding
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packaging concepts
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graphics
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photographs
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product descriptions
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logos
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Website layout and design
You may not reproduce, copy, distribute, modify, or commercially exploit Website content without prior written permission.
14. USER-GENERATED CONTENT
If you submit reviews, comments, testimonials, or other content to the Website or our social media channels, you grant us a non-exclusive, royalty-free right to use, reproduce, publish, and display such content for marketing and operational purposes.
We reserve the right to remove inappropriate or misleading content.
15. LIMITATION OF LIABILITY
To the fullest extent permitted by law:
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We are not liable for indirect, incidental, special, or consequential losses including loss of profits, revenue, business, goodwill, or opportunity.
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We are not liable for delays caused by couriers, customs authorities, suppliers, or events outside our reasonable control.
Nothing in these Terms excludes liability for:
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death or personal injury caused by negligence
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fraud or fraudulent misrepresentation
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any liability that cannot legally be excluded under UK law
16. FORCE MAJEURE
We are not responsible for delays or failures resulting from circumstances beyond our reasonable control including:
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natural disasters
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pandemics
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industrial disputes
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transportation failures
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cyber incidents
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governmental restrictions
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utility outages
17. SEVERABILITY
If any provision of these Terms is found unlawful, invalid, or unenforceable, the remaining provisions will remain fully enforceable.
18. ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and CEYARA regarding use of the Website and purchase of Goods.
19. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of England & Wales.
Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England & Wales.
20. CHANGES TO THESE TERMS
We may update these Terms periodically.
Updated versions will be published on the Website with a revised “Last updated” date.
Continued use of the Website after changes constitutes acceptance of the revised Terms.
21. RELATED POLICIES
Please also review our:
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Privacy Policy
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Cookie Policy
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Shipping Policy
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Refund Policy
22. CONTACT INFORMATION
If you have questions regarding these Terms, Orders, returns, or customer support, please contact:
Ceyara Ltd
Alison Business Centre
39–40 Alison Crescent
Sheffield S2 1AS
United Kingdom
Email: info@ceyaratea.com
Telephone: 0330 789 0852