Terms & Conditions

1. Who We Are

CEYARA Ltd
Registered in the United Kingdom
Registered address: Alison Business Centre, 39-40 Alison Crescent, Sheffield S2 1AS.
Contact email: 03307890852

2. Definitions & Interpretation

In these Terms:

• “Customer”, “you”, “your” refers to the person using the Website or ordering goods.
• “Goods” means the teas, wellness blends or other products offered for sale on the Website.
• “Order” means your order of Goods via the Website.
• “Contract” means the binding agreement between you and CEYARA formed when we accept your Order.
• “Third-party services” are external providers involved in payment, shipping, analytics or other services (see Section 8).

3. Orders, Contract Formation & Acceptance

• When you place an Order on our Website, that constitutes an offer to buy Goods under these Terms.
• A legally binding Contract is only formed when we send you a dispatch (shipping) confirmation email. Until that moment, we reserve the right to cancel or refuse your Order for any reason (for example, payment issues, stock unavailability, or pricing errors).
• If we cancel your Order after payment, we will refund you in full.

4. Product Descriptions, Availability & Pricing

• We aim to display descriptions, images and pricing as accurately as possible. However, actual colours, packaging or weights may vary slightly from what you see on screen.
• Goods are offered subject to availability. If an item is out of stock after you place an Order, we will notify you and offer an alternative or refund.
• Prices are displayed in GBP (£) and include VAT (where applicable). We reserve the right to change prices at any time before your Order is accepted.

5. Payment Methods & Third-Party Processors

We use trusted third-party payment providers to process payments. Examples:

• Stripe — https://stripe.com/gb/privacy
• PayPal — https://www.paypal.com/webapps/mpp/ua/privacy-full

We do not store your full payment card details on our servers; payment information is handled securely by the third-party provider.

6. Shipping & Delivery

• We ship within the UK (and potentially to select international destinations — check our Shipping page for current coverage).
• Delivery times are estimates and may vary depending on destination, courier availability, customs, or other external factors outside our control.
• For international orders, customs duties, import taxes or handling fees may be the responsibility of the customer.

7. Returns, Cancellations & Refunds

Where permitted (and subject to applicable consumer law):

• You may cancel your Order or return Goods within the statutory cancellation period (e.g., 14 days from receipt), provided the Goods are unopened and in original condition (unless the item is faulty).
• If the Goods are faulty, damaged during shipping or not as described, you must inform us within 48 hours of delivery with clear photos. We will offer a replacement or full refund upon verification.
• Refunds will be issued to the original payment method once the returned Goods are received and inspected.

8. Use of Third-Party Services & External Links

Our Website relies on several third-party services for payments, shipping, analytics, or other support. You may also encounter links to external sites. Some of these providers may collect and process personal data in accordance with their own policies. Examples include:

• Stripe (payment processing) — https://stripe.com/gb/privacy
• PayPal (payment processing) — https://www.paypal.com/webapps/mpp/ua/privacy-full
• Delivery partners such as couriers (for example, standard UK carriers) — customers may need to consult their privacy or terms pages.
• Analytics or tracking services — e.g, Google Analytics — https://policies.google.com/privacy

We are not responsible for the practices, content, or policies of these third-party services. Before sharing your data with them (e.g, during payment or tracking), please read their privacy and terms policies.

9. Intellectual Property

All content on the Website — including product images, text, layout, branding and logos — remains the property of CEYARA (or is used under licence). You must not copy, reproduce, distribute, or use such content without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted under UK law:

• We are not liable for any indirect, incidental, special or consequential losses arising from your use of the Website or purchase of Goods (e.g., loss of profits, loss of business, loss of goodwill).
• We are not responsible for delays in delivery caused by couriers, customs, weather or other external factors outside our control.
• Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or liability which cannot legally be excluded.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of England & Wales. Any dispute arising under these Terms or from your use of the Website will be subject to the exclusive jurisdiction of the courts of England & Wales.

12. Changes to Terms

We may update or modify these Terms at any time. The updated version will be published on our Website with a new “Last updated” date. Continued use of the Website after changes indicates your acceptance of the revised Terms.

13. Contact Information

If you have questions about these Terms, or wish to contact us regarding orders, returns or other issues, please email: info@ceyaratea.com
Registered address: Alison Business Centre, 39-40 Alison Crescent, Sheffield S2 1AS